Welcome to Carlton House Rest Home
Unique rooms with en-suite facilities, furnished to assure comfort and privacy
Lovely gardens and comfortable seating areas
Meaningful and enjoyable activities and continued social contact
A tempting and varied menu of home cooked food in our attractive dining room
Passionate and dedicated team of professional and friendly staff
Modern, luxurious, en-suite bathrooms
Encouraging independence, maintaining self respect and preserving dignity
Carlton house is situated in the market town of New Milton,
on the edge of the New Forest, only a short drive to the coast.
The Home aims to provide high quality standard of care in a homely environment, encouraging independance, maintaining self-respect and preserving dignity so that residents can lead a full and satisfying life.
At Carlton House we are commited to providing every resident with individual care and attention in a safe environment.
With over 25 years of experience the management of Carlton House Rest Home prides themselves on offering a highly professional caring service to its residents. We endeavour to treat each resident as an individual and provide them with a service that is homely, with well-trained quality staff and professional leadership from the management.
Quality of Life
Carlton House is a happy place where the residents can expect to receive person centred care in a warm, homely and friendly atmosphere. The home’s management and staff are passionate about achieving this and they will tailor their approach to the individual’s needs. The approach taken will encompass the following;
Privacy
We preserve all resident’s rights to privacy by respecting and keeping confidential information relating to a resident and their families and respecting their preferences. In practical terms this means residents can expect their correspondences to be handed to them in their original sealed state, that all personal matters with staff and families will be discussed in private and without violating confidentiality and residents can use the handset phones to receive or make a telephone call in private.
Dignity
Carlton House staff treat all residents with respect and allow each resident to live in a dignified manner. They will maintain every resident’s autonomy by empowering each person to consider choices and make their own decisions. The staff all get to know each resident and develop a good rapport with them and treat them all with respect.
Independence
At Carlton House we enable each resident to take calculated risks, to make their own decisions and think and act for themselves while offering assistance as appropriate.
Choice
Our staff are trained to ensure that they support every resident to have options over their activities of daily living in accordance with their capabilities and are supported to make informed choices. Residents will choose how they wish to be addressed. While first names are often used between our residents and the staff this will not be automatic even though this practice may be consistent with the family atmosphere, all choices will be respected.
Rights
Residents at Carlton House can expect to have their basic human rights preserved including consent, confidentiality, safety, equality and autonomy. They will also have their freedom of expression encouraged and will be supported to participate and make their own decisions.
Fulfilment
We aim to enable the residents to realise their own aims and create opportunities for them to achieve their goals in all aspects of daily living.