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Our Staff

Our staff Team

Carlton House has 42 staff employed to care and support the residents to achieve the level of independence they require and, to live a fulfilling and happy life.

There is a Home Manager; Office accounts Manager, 28 Care workers, 7 kitchen staff, 4 housekeeping staff members and a general maintenance manager. The Home’s staff are selected for their qualities of reliability, integrity, skill, friendliness, experience and professionalism.

We pride ourselves in not using agency staff at Carlton House endeavoring to achieve consistency in care provision for our residents.
A thorough recruitment process is undertaken prior to staff commencing work which includes references being obtained, DBS checks completed.
Staff undertakes a thorough induction prior to commencing work in the Home which includes:

The Staff

The Staff

Care code of conduct

Confidentiality and its application to the Home and residents

Rights of our residents

Health and safety

Food hygiene

Personal Care tasks 

Care staff responsibilities.

All staff receive supervision which meets the National Minimum Standards and yearly appraisals.

All of our staff work towards achieving NVQ Level 2/3 or, are currently undertaking the qualification.

We further ensure that staff attend a range of external and internal training including

  • food hygiene
  • moving and handling
  • first aid, medication
  • infection control
  • care of the elderly
  • fire safety
  • Safe Guarding adults awareness
  • Risk assessment
  • Alzheimer’s and Dementia Awareness
  • Hoist training
  • Mental Capacity Act

and any other training deemed necessary or that meets the needs of our residents.

The Home Manager

The Home Registered Manager is Ms Tina McDonald at Carlton House.

Tina has achieved NVQ Level 4 Health and Social care and the Leadership and Managers Award.

Qualifications and experience of the Provider and Home Manager

Tina is trained in all aspects of care and has achieved NVQ Level 4 in Health and Social care and Leadership and Management Award (City and Guilds). 

Tina began working at Carlton House in September 2000 as a Senior Care Worker. After achieving NVQ Level 2 in 2008 and NVQ 3 in 1999, Tina was offered the post of Personnel Manager which involved supervising all staff and identifying and supporting their training needs to ensure the Care Home Regulations and Standards were met. In March 2009 Tina obtained an NVQ Level 4 in Health and Social Care. In May 2009 Tina became registered with the Care Quality commission and became home manager

The Registered Provider

The Owner of the Home is Ian Herridge. Ian has been the homes proprietor since 1995; Ian takes an active role in the day to day running of Carlton House.