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Our Staff Team

Carlton House achieves high levels of care due to the passion and dedication of our team of professional and friendly staff. 

Our Home has over 30 staff employed to provide care and support for residents to achieve the level of independence they require and to live a fulfilling and happy life.

The Home’s staff are selected for their qualities which include reliability, integrity, skill, friendliness, experience and professionalism.

We pride ourselves in not using agency staff at Carlton House endeavouring to achieve consistency in care provision for our residents.

We have appropriate recruitment procedures in place, carry out all relevant checks when employing staff and we make sure that our staff have the right experience, qualifications, skills and temperament to support and care for our residents.  Staff all receive relevant training and are encouraged to develop themselves further.  We ensure staff have adequate supervision and are appraised to develop an open feedback culture.

Our staff undertake a thorough induction prior to and throughout their first 12 weeks of work in the Home, all new staff are required to complete the Care Certificate which consists of 15 units:

  1. Understand your role
  2. Your personal development
  3. Duty of care
  4. Equality and diversity
  5. Work in a person-centred way
  6. Communication
  7. Privacy and dignity
  8. Fluids and nutrition
  9. Awareness of mental health, dementia and learning disabilities
  10. Safeguarding adults
  11. Safeguarding children
  12. Basic life support
  13. Health and safety
  14. Handling information
  15. Infection prevention and control
All staff receive supervision which meets the essential Standards For Quality and Safety and early appraisals.

Many of our staff have Diploma’s in Social Care Levels 2, 3, 4 and 5). All of our staff are given the opportunity to work towards achieving a Diploma Level 2 and many will go on to do Level 3.

We further ensure that staff attend a range of external and internal training including Food Hygiene, Moving and Handling, First Aid, Medication, Infection Control, Care of the Elderly, Fire Safety and Prevention, Safe Guarding Adults, Risk Assessment, Dementia Care, Equality and Diversity, Palliative Care, Hoist training, Mental Capacity Act and any other training deemed necessary or, that meets the needs of our residents. 

The Home Manager

The Homes Registered Manager is Mrs Kirsty Bailey. Kirsty was registered with the Care Quality Commission in September 2021.

Kirsty is trained in all aspects of care and has achieved NVQ Level 3 in Health and Social care and is working towards her level 5 Apprenticeship in Leadership and Social Care Management.

Kirsty began working at Carlton House in June 2009 as a Care Worker. Kirsty achieved her NVQ Level 2 in 2010 and NVQ 3 in 2011, Kirsty was offered the post of Senior Care Worker alongside Personnel Manager and assisting the previous manager in all aspects of the day to running of the home, which involved supervisions, appraisals, assessments, rotas, and recruitment to ensure the Care Home Regulations and Standards were met.

The Nominated Individual

The Owner and CQC Nominated Individual of the Home is Ian Herridge. Ian has been the homes proprietor since 1995. Ian takes an active role in the day to day running of Carlton House.

The Home Manager - Kirsty Bailey

The Home Manager - Kirsty Bailey

The Nominated Individual

The Owner and CQC Nominated Individual of the Home is Ian Herridge. Ian has been the homes proprietor since 1995. Ian takes an active role in the day to day running of Carlton House.